As licensed professionals in the beauty industry, we are actually in the service industry. Understanding this and providing every client everyday with five star customer service will be the reason you will achieve success or not.
Look around you at the bank, restaurants, or retail stores. How many people actually take pride in their appearance? How many offer you a service with a smile? How many offer to help you BEFORE you have to ask? Today we live in a world where it seems people care only for themselves. “What’s in it for me?” When we do run into someone that gives us outstanding service, we are shocked and thrilled. Those service providers make us want to go back for more.
While Christmas shopping last year, in a large department store for boots, a saleswoman offered to help me and my daughter find the pair we were looking for. I mentioned the style and brand to her. She immediately took us to the exact pair! She offered to get the correct size for my daughter to try on. Before going to the stockroom, she showed us a comfy seat we could wait for her to return. She quickly returned with two boxes. One box had the boot my daughter had asked for, and the other had a pair in a slightly different style. She brought both as she thought my daughter may like the second pair better for comfort. My daughter tried both pairs on, and the saleswoman was right. The pair we did not ask for were better! Much to our surprise my daughter chose that pair AND they were 40% off!! Needless to say, I was paying so I was over the moon. I stood up and said we will take them, where do we pay? She informed me if I was paying by credit card she could take it here, I could remain in the comfy chair. I sat back down and gave her my card. Within minutes we were checked out and on our way. Now that was 5 star service. What a pleasure. I truly believe if more service providers would behave like this the world would be a happier place.